return policy
We understand the challenges of ordering online and know it is a very personal decision. Sometimes it can be easier to make this decision when the item is in your hands.
If you decide that what you have ordered is not right for any reason, items may be returned within 14 days of receipt, as long as they are returned unused and in pristine, original condition.
All returns require authorization — please email us info@imisabelmartin.comfor a return authorization. Returns must be postmarked within 14 days of the receipt.
Shipping costs are non-refundable and return shipping cost is the responsibility of the customer, except in the case of damaged goods.
Once we receive your return, please allow 2-3 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email once we have processed your refund.
"On Sale" Items: Any item from our "On Sale" collection is considered FINAL SALE and is not returnable.